Frequently Asked Questions

No. These are coaching, supportive, and educational services. They are not psychotherapy, diagnosis, treatment, or clinical care of any kind. Participation does not create a therapist-client or healthcare relationship.

You submit a request through the contact form. I personally review each inquiry. If the service appears to be a good fit for your needs, I will contact you with next steps, send a secure Stripe payment link, and after payment is confirmed, send a Zoom link for your session.

Sessions are available in English, Ukrainian, and Russian.

Payment is processed securely via Stripe. I send you a personal payment link after reviewing your request. There are no automatic charges — payment only happens when you are ready and have confirmed you wish to proceed.

Yes. Information shared during sessions is treated with full respect and confidentiality. Please note that communication through email or online platforms cannot be fully guaranteed to be secure. Please avoid sharing highly sensitive personal information in any online form.

Appointments can be canceled or rescheduled with at least 24 hours notice. Cancellations made with less than 24 hours notice may not be eligible for a refund. Please reach out by email to make any changes.

No. These services are not crisis intervention, emergency care, or mental health treatment. If you are in crisis, experiencing thoughts of self-harm, or are in immediate danger, please contact emergency services or a crisis hotline in your area immediately.